Terms and Conditions
Description of products
Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions, measurements and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. However many of our products are individually handmade/cut from wood, and slight variation in colour or grain of wood, or surface pattern may occur.
Handmade and wooden items vary, and it must be accepted by the customer that no two of a kind will ever be identical, and no surfaces will ever be the same as wood grain differs. Also, colours may vary slightly from the website due to screen display settings.
We cut many of our items on a laser which uses laser heat to burn through the wood.plastic/ etc, and therefore, those items edges are dark brown or black.
Orders are normally sent out within five days (excluding holidays and weekends). In busy periods, there will be a longer turn around and this will be made clear on our Facebook page. We use Royal Mail 2nd class and courier services unless you contact us and request otherwise, or if your order is of particularly high value or weight.
We are not liable for personalised items which arrive late and will not refund in this situation.
Refunds & Exchanges
In line with the Distance Selling Regulations you have a fourteen day cooling off period after receiving your order. Please note - this does not apply to personalised items which cannot be returned unless broken/faulty. The customer must contact Cut it out Laser in the first instance to arrange the return of the items. This can be done via our Contact Us page.
When returning an item these conditions must be met:
Contact us BEFORE you send the item back Items must be in an as new condition. With acrylic items, all films must still be in tact.
Items are your responsibility until they arrive on our premises
Proof of postage must be obtained when the package is returned
A refund for the product price will be initiated once we have received the returned goods. The original delivery charge will not be refunded and the customer will be responsible for the delivery cost for returning the items.
Orders are checked before being dispatched and are packaged well to avoid damage during transit, however, we are only human and occasionally mistakes do happen.
If your order is damaged or faulty when you receive it please notify us so we can rectify the issue. You have 14 days to do this, after which we are not responsible.
If orders are damaged in transit, we request that you send us a photo of both the item in the state it arrived and the packaging it arrived in. This enables a much faster resolution.
Mistakes and Typing Errors
All personalisation is taken directly from the invoice, generated by the website. We ask that all spelling and grammar is checked before placing the order as this is what we use to copy. Any mistakes made on the invoice, which have not been bought to our attention will have a further cost incurred to replace the item, up to the full cost of the item, including the extra postage price. This charge is at our discretion, depending on work involved to rectify your order.
In a situation where The Good Home Gifts have made a spelling error, we will replace the item at no extra cost.
37 Station Road Sutton , SM2
The Good Home Gifts and Furniture Ltd is not VAT registered, all prices shown on the website are the price you pay.